Terms & Conditions
We roast all our coffee beans with great care at our Roastery in Moudon. For freshness and quality control we only ship full coffee beans. All our articles are of high quality and hand made. There are no other guarantees but the producer’s.
All our online-shop orders will be processed on Mondays, Wednesdays and Fridays. All orders reaching us after 08:00 am CET (Central European Time) on those days will be rolled into the next dispatch day.
We accept global orders, but only in 500g format for EU and select other global markets.
All shipments outside of Switzerland need an additional postage to the one that is automatically generated by the online-shop.
The additional international shipping charge starts at 8.00 CHF for shipping addresses in the European Union. The additional charge for global shipping outside the European Union ranges from 8.00 CHF to 14.00 CHF – depending on weight.
We reserve the right to cancel and refund incomplete or wrong orders after deducting fees that are charged to us by Paypal, Visa or Mastercard.
Our shipping is being handled by Swiss Post and is not insured. We are not responsible for wrong or incomplete addresses. We are not responsible for delayed deliveries. We reserve the right to refuse returned shipments irrespective of the reasons. We reserve the right to cancel and refund any order for any reason.
All payments are handled by Post Finance. We have no access to your credit card or payment information. All prices on our site are in CHF and inclusive of VAT.
Returns & Refunds
All our coffees are roasted on demand and made freshly to order. If our goods are returned because they were faulty, this has to be declared with two weeks after receiving the goods from us. The declaration has to be sent to: the Goodlife Coffee Company, Rue Verdaine 15, Lutry, 1095, Switzerland
If a delivery is being returned to us and the return is not subject to our goods being faulty or based on our terms & regulations, we will apply a handling fee of 30.00 CHF.
Fees or costs for returned deliveries have to be covered by our customers if the value of the order was lower than 40.00 CHF.
It is important to us to protect your online privacy. We will never sell, rent, share or distribute your personal information. We will however contact you with regard to offers or new from THE GOODLIFE COFFEE COMPANY, unless you tell us not to.